Title :
A quality management system for electricity utilities
Author_Institution :
Van Wyk & Louw E&M Inc., Pretoria, South Africa
Abstract :
The author discusses the advent of quality management systems, their rapid growth in popularity, and their benefits to service industries such as electricity utilities. The meaning of quality in this context is defined, and the essential elements of quality management systems are listed. A brief discussion of a typical quality management system is presented. This discussion is based on the author´s experience in assisting the electricity department of a local authority with implementing an ISO 9000 based quality management system
Keywords :
electricity supply industry; ISO 9000; electricity utilities; experience; quality management; service industries; standards; Electrical equipment industry; Energy consumption; Energy management; Industrial control; Local government; Manufacturing industries; Productivity; Quality control; Quality management; Quality of service;
Conference_Titel :
AFRICON '92 Proceedings., 3rd AFRICON Conference
Conference_Location :
Ezulwini Valley
Print_ISBN :
0-7803-0835-2
DOI :
10.1109/AFRCON.1992.624552
