Title :
A process model of service innovation with multi-participator
Author :
Wei, A. Tie ; Lu, B. Ruoyu
Author_Institution :
Sch. of Econ. & Manage., Univ. of Electron. Sci. & Technol. of China, Chengdu, China
Abstract :
Modern service innovation might involve more and more participators such as managers, stuffs, R&D members, suppliers, customers and so on. It also makes service innovation become more complex and uncertainly. It enlarges the risk and management difficulty in innovation. This paper creates a process model of service innovation with multi-participator, explores the process properties and relationships between participators, and offers theory foundations and empirical opportunities for future service innovation research.
Keywords :
customer services; innovation management; risk management; service industries; multiparticipator; risk management; service company; service innovation process model; Commercialization; Communication industry; Innovation management; Manufacturing; Marketing and sales; Research and development; Research and development management; Risk management; Technological innovation; Testing; multi- participator; process model; service innovation; service management;
Conference_Titel :
Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
Conference_Location :
Xiamen
Print_ISBN :
978-1-4244-3661-3
Electronic_ISBN :
978-1-4244-3662-0
DOI :
10.1109/ICSSSM.2009.5174899
