Title :
The study of relationship among organizational cultural, interaction and hotel service innovation
Author_Institution :
Univ. of Finance, Jinan, China
Abstract :
Hotel service innovation is different from product innovation and the source of service innovation is vaguer. The dimensions of organization culture such as collectivism, power distance and uncertainty avoid can all affect the interaction within the organization, and they have an impact on service innovation. Therefore, managers in the organization must create ldquoinnovation-friendlyrdquo atmosphere to benefit service innovation.
Keywords :
hotel industry; innovation management; from product innovation; organization culture; service innovation; Atmosphere; Cultural differences; Decision making; Energy management; Innovation management; Manufacturing; Personnel; Psychology; Technological innovation; Uncertainty; organizational culture; service innovation; social interaction; task interaction;
Conference_Titel :
Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
Conference_Location :
Xiamen
Print_ISBN :
978-1-4244-3661-3
Electronic_ISBN :
978-1-4244-3662-0
DOI :
10.1109/ICSSSM.2009.5174940
