Title :
Study on the performance evaluation of sustainable tourism supply chain based on balanced scorecard
Author :
Ji, Guojun ; Guo, Bingrong
Author_Institution :
Sch. of Manage., Xiamen Univ., Xiamen, China
Abstract :
The resources of tourism limit the expansion of tourism industry. Only sustainable development strategy can help it develop healthily. This paper compares the development of tourism industry in China and other countries and discusses strategy of the sustainable tourism supply chain with tourism service agency as the core enterprise. Finally, a framework of performance evaluation indexes of the tourism supply chain is given by using balanced scorecard.
Keywords :
performance evaluation; service industries; sustainable development; balanced scorecard; core enterprise; performance evaluation; sustainable development strategy; sustainable tourism supply chain; tourism industry; tourism service agency; Business; Councils; Customer satisfaction; Manufacturing; Raw materials; Software performance; Supply chain management; Supply chains; Sustainable development; Technological innovation; Balanced scorecard; Performance evaluation; Tourism supply chain;
Conference_Titel :
Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
Conference_Location :
Xiamen
Print_ISBN :
978-1-4244-3661-3
Electronic_ISBN :
978-1-4244-3662-0
DOI :
10.1109/ICSSSM.2009.5174963