DocumentCode
2689047
Title
The study of service innovations model for Chinese telecom operators —China Mobile Ltd as an example
Author
Peng, Lifang ; Zhang, Xiaoli
Author_Institution
Sch. of Manage., Xiamen Univ., Xiamen, China
fYear
2009
fDate
8-10 June 2009
Firstpage
669
Lastpage
675
Abstract
This paper choose Chinese telecom operators as the research objects, based on the driving force of service innovations models to explore the internal and external driving forces that promote service innovations for telecom operators, based on this and the four-dimensional model of services innovation, find out the system of service innovations model for telecom enterprise, and China Mobile Ltd as an example to explain.
Keywords
3G mobile communication; telecommunication services; China Mobile Ltd; Chinese telecom operators; service innovations model; Communication industry; Customer satisfaction; Information technology; Licenses; Manufacturing industries; Packaging; Protection; Technological innovation; Telecommunications; Telephony; driving force; four-dimensional model; service innovations; telecom operators;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
Conference_Location
Xiamen
Print_ISBN
978-1-4244-3661-3
Electronic_ISBN
978-1-4244-3662-0
Type
conf
DOI
10.1109/ICSSSM.2009.5174966
Filename
5174966
Link To Document