Designing new software-included service system: methodology and operational tools

Author

Li, Zhang ; Zhong, Chen ; Yulin, Ni ; Huayou, Si

Author_Institution

Key Lab. of High Condence Software Technol., Peking Univ., Beijing, China

fYear

2009

fDate

8-10 June 2009

Firstpage

727

Lastpage

730

Abstract

With the rapid development of IT, the software is infiltrating service industry gradually, innovating the way of service production and delivery. However, such software-included services have no ideal method for their analysis and design, resulting in a big gap between the demand and the actual design. Thus, this paper firstly analysis the software-included services, and propose a novel software-included service design methodology, that is, joint design for software and services. Besides, this paper provides some operational tools by extending or modifying some existed tools and indicate our future works.

Keywords

quality of service; software engineering; IT; information technology; operational tool; quality of service; service industry; service production; software-included service system design; Computer industry; Design methodology; Educational institutions; Humans; Information technology; Personal digital assistants; Production systems; Software design; Software performance; Software tools; SSME; service blueprint; service design; software-included service;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on

Conference_Location

Xiamen

Print_ISBN

978-1-4244-3661-3

Electronic_ISBN

978-1-4244-3662-0

Type

conf

DOI

10.1109/ICSSSM.2009.5174976

Filename

5174976