Title :
Notice of Retraction
A Framework of Collaborative Application in CRM
Author :
Qing Ke ; Gang Li
Author_Institution :
Sch. of Econ. & Manage., Guangdong Univ. of Technol., Guangzhou, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Collaboration is becoming more and more popular in most enterprises. As one of application areas of collaboration, how about CRM? It will be a new field for study. In this paper, three key issues for successful collaborative application in CRM, people collaboration, information collaboration and process collaboration, are discussed, and then a framework of collaborative application in CRM is introduced.
Keywords :
customer relationship management; groupware; CRM; customer relationship management; information collaboration; people collaboration; process collaboration; Collaborative work; Customer relationship management; Electronic commerce; Engineering management; Information management; International collaboration; Meetings; Personnel; Stress; Technology management; CRM; Collaborative Application; Enterprises;
Conference_Titel :
Information Engineering and Electronic Commerce, 2009. IEEC '09. International Symposium on
Conference_Location :
Ternopil
Print_ISBN :
978-0-7695-3686-6
DOI :
10.1109/IEEC.2009.79
