DocumentCode
2691181
Title
Notice of Retraction
Effects of Customer Participation on Contact Employees´ Job Satisfaction
Author
Wang Haijun
Author_Institution
Human & Social Sci. Coll., Wuhan Univ. of Sci. & Eng., Wuhan, China
fYear
2009
fDate
16-17 May 2009
Firstpage
361
Lastpage
365
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Recently, research has begun to address the impact of customer participation on employeespsila job satisfaction.. However, the relationship between the two variables may not be directly.But the current research attached no importance to it. The relationship between these two variables are still a ldquoblack boxrdquo. Therefore, the purpose of this study was to provide a model to explain the effect of customer participation on service providerspsila job satisfaction. The results indicate that higher customer participation will increase contact employeespsila perceived organizational support and supervisory support, which will in turn increase contact employeespsila job satisfaction. Finally, implications of these findings for managing customer participation are discussed.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Recently, research has begun to address the impact of customer participation on employeespsila job satisfaction.. However, the relationship between the two variables may not be directly.But the current research attached no importance to it. The relationship between these two variables are still a ldquoblack boxrdquo. Therefore, the purpose of this study was to provide a model to explain the effect of customer participation on service providerspsila job satisfaction. The results indicate that higher customer participation will increase contact employeespsila perceived organizational support and supervisory support, which will in turn increase contact employeespsila job satisfaction. Finally, implications of these findings for managing customer participation are discussed.
Keywords
customer services; employment; organisational aspects; personnel; contact employee job satisfaction; customer participation; perceived organizational support; service provider job satisfaction; supervisory support; Costs; Customer satisfaction; Educational institutions; Electronic commerce; Feedback; Logic; Position measurement; Production; Testing; Weapons; Customer Participation; Job Satisfaction; Perceived Organizational Support; Supervisory Support;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Engineering and Electronic Commerce, 2009. IEEC '09. International Symposium on
Conference_Location
Ternopil
Print_ISBN
978-0-7695-3686-6
Type
conf
DOI
10.1109/IEEC.2009.81
Filename
5175138
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