A service quality coordination model bridging QoS and QoE

Author

Yamazaki, Tatsuya ; Miyoshi, Takumi ; Eguchi, Masato ; Yamori, Kyoko

Author_Institution

Universal Commun. Res. Inst., Nat. Inst. of Inf. & Commun. Technol., Kyoto, Japan

fYear

2012

fDate

4-5 June 2012

Firstpage

1

Lastpage

4

Abstract

Both of Quality of Service (QoS) and Quality of Experience (QoE) are defined to specify the degree of service quality. Although they are dealt with in different layers in multi-layered models, collaboration of these is necessary to improve the user satisfaction for telecommunication services. In this paper, after sorting out the concepts and specification of QoS and QoE, a service quality coordination model combining these is proposed. The model is applied to a video-sharing service and its coordination model is derived based on subjective experiments. The structural equation modeling is used to compute the user satisfaction from QoS and QoE.

Keywords

Internet; quality of service; social networking (online); QoE; QoS; multilayered models; quality of experience; quality of service; service quality coordination model; structural equation modeling; telecommunication services; user satisfaction; video-sharing service; Computational modeling; Delay; Mathematical model; Quality of service; Streaming media; Telecommunication services; YouTube; QoE; QoS; Structural Equation Modeling; YouTube;

fLanguage

English

Publisher

ieee

Conference_Titel

Quality of Service (IWQoS), 2012 IEEE 20th International Workshop on

Conference_Location

Coimbra

ISSN

1548-615X

Print_ISBN

978-1-4673-1296-7

Electronic_ISBN

1548-615X

Type

conf

DOI

10.1109/IWQoS.2012.6245977

Filename

6245977