How “Hard Science” and Engineering Enhance Service-Dominant Economy

Service dominant and quality of life economies change the world to a new pattern requiring information and knowledge, high-skill development of the workforce, and a use of IT and IT enabler services. A combination of globalization, advanced technology in ICT, particularly the Internet, and increasing of free trade across border drives such emerging market as offshore outsourcing, which requires global supply chain and value management in order to satisfy needs in customer responsive market. This paper presents that customer satisfaction, customer relationship management, and engineering and science (especially the supply chain) are highly related and then describes methodology of user-centered design where science and engineering is used to enhance customer satisfaction in service-dominant economy.