DocumentCode
2703290
Title
Calculation of carrying capacity of telephone call centers
Author
Abdujapparova, Mubarak ; Azizova, Nodira
Author_Institution
Dept. of Telecommun. Networks & Switching Syst., Tashkent Univ. of Inf. Technol., Tashkent, Uzbekistan
fYear
2010
fDate
12-14 Oct. 2010
Firstpage
1
Lastpage
5
Abstract
For planning and in the period of exploitation of center of maintenance of calls it is necessary to define the type of routing of calls and carrying capacity. Therefore actual there are tasks of development of model and methods of calculation of carrying capacity to date, which are considered in this article.
Keywords
call centres; telecommunication network planning; telecommunication network routing; carrying capacity; telephone call centers; Capacity planning; Information technology; Maintenance engineering; Mathematical model; Planning; Routing; call centers; carrying capacity; depth of turn; formula of Erlang; loading; mathematical model;
fLanguage
English
Publisher
ieee
Conference_Titel
Application of Information and Communication Technologies (AICT), 2010 4th International Conference on
Conference_Location
Tashkent
Print_ISBN
978-1-4244-6903-1
Electronic_ISBN
978-1-4244-6904-8
Type
conf
DOI
10.1109/ICAICT.2010.5612017
Filename
5612017
Link To Document