Management Support Systems on Different Devices -- A Business Perspective Accommodating Managers´ Growing Range of Use Situations

As manager\´s human-computer interface, end-user devices greatly determine the acceptance of management support systems (MSS). Accommodating managers\´ growing range of MSS use situations, this article proposes a model for selecting such devices from their business perspective. Based on a literature review, we derive a research model that incorporates three MSS use factors and a taxonomy for MSS devices. We validate this model with findings from an expert focus group and, by applying it in different industries, we demonstrate utility. Looking forward, we propose threefold: (1) Tablets are catching on among consumer managers. (2) For analyst managers, in turn, tablet functionalities matter more than tablets as a dedicated device. (3) Instead of providing "the more, the better" technical features for single devices, MSS design must focus on an "IS design for use" accommodating managers\´ increasingly different use situations.