Requirements gathering in information technology: a Cross-cultural perspective

Author

Cunha, Americo B. ; Canen, Alberto G.

Author_Institution

Production Eng. Dept., UFRJ

fYear

2008

fDate

13-16 July 2008

Firstpage

1

Lastpage

8

Abstract

The requirements gathering phase in IT projects is recognized as one of the most crucial phases in Information Systems (IS) initiatives. The challenge is to coordinate and understand correctly a large variety of sources of information. This diversity of sources forces the Information Technology (IT) specialists to confront a dasiamany-to-many intercultural interactionpsila in almost all projects. The development of the concepts of sensibility, openness, and multiculturalism among IT team can lead to better systems requirements. This paper discusses the importance of cross-cultural sensitivity in IT projects and how to enhance intercultural consciousness and the communication performance in environments with high levels of diversity.

Keywords

information systems; software engineering; IT projects; information sources; information systems; information technology; intercultural consciousness; intercultural interaction; requirements gathering; Cross-cultural communication; Multiculturalism; Software Engineering; Software Requirements;

fLanguage

English

Publisher

ieee

Conference_Titel

Professional Communication Conference, 2008. IPCC 2008. IEEE International

Conference_Location

Montreal, QC

Print_ISBN

978-1-4244-2085-8

Type

conf

DOI

10.1109/IPCC.2008.4610198

Filename

4610198