Self-Service e-Transactions for Citizens - Concept and Case Study

A technical transaction support environment to be used in the field of e-government is introduced. A transaction platform provides electronic services offered by public administration. Citizens can access these services by using smartcards and perform transactions as self-service. A case study focuses on automating enquiries previously handled by the registration office. It shows a sample implementation of secure Internet-based self-service transactions and the potential of process optimization in public services.