DocumentCode
2728816
Title
Notice of Retraction
Cost-benefit structure analysis in the process of service remedy
Author
Guo Rong ; Li Heng-ying
Author_Institution
Dept. of Economic & Manage., Taiyuan Univ. of Sci. & Technol., Taiyuan, China
fYear
2011
fDate
15-17 July 2011
Firstpage
652
Lastpage
654
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Based on principle accountancy and cost-benefit structure analysis in manufacturing, the test carry through the qualitative analysis about the cost-benefit structure in service remedy. From the establishment to circulation of the service remedy system, the cost of service remedy includes seven parts; The benefit of service remedy had divided up two parts, both customer benefits and employee benefits. Based on these, the article had taken detailed elaboration about application problems, and then put forward cost-benefit structure model in service remedy. Through the analysis and research, the paper makes enterprises explicit cost-benefit structure in the process of service remedy, and provides the theoretical basis for service remedy strategy that formulated by the enterprises.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Based on principle accountancy and cost-benefit structure analysis in manufacturing, the test carry through the qualitative analysis about the cost-benefit structure in service remedy. From the establishment to circulation of the service remedy system, the cost of service remedy includes seven parts; The benefit of service remedy had divided up two parts, both customer benefits and employee benefits. Based on these, the article had taken detailed elaboration about application problems, and then put forward cost-benefit structure model in service remedy. Through the analysis and research, the paper makes enterprises explicit cost-benefit structure in the process of service remedy, and provides the theoretical basis for service remedy strategy that formulated by the enterprises.
Keywords
business process re-engineering; cost-benefit analysis; costing; customer services; personnel; cost-benefit structure analysis; customer benefits; employee benefits; principle accountancy; qualitative analysis; service remedy process; Customer satisfaction; Economics; Industries; Materials; Presses; Time measurement; benefit structure; cost structure; service remedy;
fLanguage
English
Publisher
ieee
Conference_Titel
Software Engineering and Service Science (ICSESS), 2011 IEEE 2nd International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4244-9699-0
Type
conf
DOI
10.1109/ICSESS.2011.5982322
Filename
5982322
Link To Document