ERP change management for innovation and sustainability applied to User Interfaces

Enterprise Resources Planning Systems, ERP, have been successfully applied in business since their first appearance. Business portfolios of ERP Suppliers, such as SAP or Microsoft, have gradually been extended and improved to fulfill customers´ requirements almost in any functional areas using defined standard business processes. Market leader ERP software providers, however, have to innovate their products continuously. Once a business or technological solution is being integrated in a software component, a further crucial requirement is to provide a long term support and also to take innovation into consideration. The present paper introduces our new approach, a customer-oriented ERP change management methodology, firstly applied to Microsoft Dynamics and SAP User Interfaces.