Methodological and Technological Framework Proposal to Capitalize Organizational Knowledge

Society is becoming a great source of knowledge and innovation, the synergy of all the ideas that are coming from all the countries across the world is fostering the rise of a new kind of society where knowledge plays an important role, nevertheless today´s society needs a global strategy to improve knowledge management in order to ensure its accessibility. This paper introduces a global strategy supported on the one hand, by a methodological framework that proposes a transactive memory system to allow encoding, storing, and retrieving knowledge collectively in a smart manner, on the other hand, it is supported by a technological framework based on Web 2.0 technologies aimed to implement the methods and strategies defined in the transactive memory system. Moreover, this global strategy must ensure the maturity of the generated knowledge in order to foster innovation, also knowledge use must be tracked and measured in order to allow knowledge to become intellectual capital, which is one of the most valuable assets of current society.