Title :
An Empirical Study on the Factor Influencing Brand Loyal
Author :
Hongfang, Zhang ; Weihua, Liu
Author_Institution :
Coll. of Ind. & Commercial Adm., Tianjin Polytech. Univ., Tianjin, China
Abstract :
The brand loyalty is the important component of enterprise marketing strategy. So at first, this article proposes three dimensions which can influence brand loyalty based on the literature review and carry out the empirical study through the analysis of valid questionnaires. Finally, we can conclude that the brand cognition, quality of service and the customer satisfaction have a remarkable positive correlativity with the brand loyalty, exceptionally, the customer satisfaction play a prominent role in influencing brand loyal.
Keywords :
customer satisfaction; quality of service; brand cognition; brand loyal; customer satisfaction; enterprise marketing strategy; quality of service; Business; Cognition; Costs; Customer satisfaction; Educational institutions; Electronic commerce; Electronics industry; Image converters; Industrial relations; Quality of service; brand loyal; empirical analysis; influence factor;
Conference_Titel :
Electronic Commerce and Business Intelligence, 2009. ECBI 2009. International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-0-7695-3661-3
DOI :
10.1109/ECBI.2009.24