Knowledge Management support for Quality Management to achieve higher customer satisfaction

As a quality management society transforms into a more knowledge and learned based society, it requires enhancement and improvement of strategies, systems and techniques towards meeting new expectations and demands. The importance of knowledge continues to grow to the spread of global networks, accelerated product cycles and changing market conditions. In this era; a progressive enterprise should strive to adapt itself successfully to new management skills, principles, abilities and higher levels of competency. Also customer demands and their levels of satisfaction are determined by new factors. In this paper, we surveyed related aspects of knowledge management in order to be integrated in quality management. Finally we have proposed a model of knowledge management approaches for supporting quality management to achieve higher customer satisfaction. It has been revealed that knowledge management brings and sustains advantages to fulfill customer demands by creating and supporting beneficial features through launching of appropriate knowledge management processes.