Title :
Business Rule Based Program Transformation for CRM System Evolution
Author :
Xu, Yang ; Yang, Hongji ; Amin, Issam
Author_Institution :
Software Technol. Res. Lab., De Montfort Univ.
Abstract :
Customer relationship management (CRM) system is a complex and changeable information system. This paper, discusses an approach for reengineering CRM systems. It utilises business rules to help program transformation tools locating target segments. Moreover, the approach involves wide spectrum language (WSL) as a bridge to help transformation between legacy and target system. Therefore, program transformation can take its advantages in both low-level and high-level transformation to guarantee the consistency of reengineering
Keywords :
customer relationship management; software maintenance; systems re-engineering; CRM system evolution; business rule; customer relationship management system; program transformation; system reengineering; wide spectrum language; Bridges; Customer relationship management; Management information systems;
Conference_Titel :
Information Reuse and Integration, 2006 IEEE International Conference on
Conference_Location :
Waikoloa Village, HI
Print_ISBN :
0-7803-9788-6
DOI :
10.1109/IRI.2006.252420
