Title :
Using intelligent agents to manage business processes
Author_Institution :
Dept. of Electron. Eng., Queen Mary & Westfield Coll., London, UK
Abstract :
The paper describe the work undertaken in the ADEPT project to conceptualise business process management as a collection of intelligent agents. It describes the key concepts of agents which offer services to one another. Finally, it details the application of ADEPT agents in BT´s customer quote business process
Keywords :
management; ADEPT project; BT customer quote business process; business process management; intelligent agents;
Conference_Titel :
Intelligent Agents and Their Applications, IEE Colloquium on (Digest No: 1996/101)
Conference_Location :
London
DOI :
10.1049/ic:19960651
