Title :
Designing Support Systems for Applications Outsourcing
Author :
Hawryszkiewycz, I.T.
Author_Institution :
Dept. of Inf. Syst., Univ. of Technol., Sydney, NSW
Abstract :
The paper describes ways to support outsourcing arrangements using collaborative technologies. It identifies outsourcing falling into the general class of socio-technical systems. It then suggests any supporting systems must emphasize both the social arrangements as well as any functionality needed to carry out the outsourcing goal. At the same time they should provide the dynamic capability to change the arrangements if needed. The paper defines a method for identifying such networks and using them to define role based interfaces to support people in outsourcing arrangements. The paper illustrates with an example of process outsourcing. It then concludes by identifying generic services that can improve the dynamic capabilities of outsourcing.
Keywords :
groupware; outsourcing; social networking (online); collaborative technologies; outsourcing arrangements; outsourcing goal; role based interfaces; socio-technical systems; support systems design; Collaboration; Contracts; Design methodology; Information systems; Outsourcing; Paper technology; Project management; Social network services; Sociotechnical systems; Software development management; collaboration; outsourcing; social networks; system design;
Conference_Titel :
E-Commerce Technology and the Fifth IEEE Conference on Enterprise Computing, E-Commerce and E-Services, 2008 10th IEEE Conference on
Conference_Location :
Washington, DC
Print_ISBN :
978-0-7695-3340-7
DOI :
10.1109/CECandEEE.2008.97
