Title :
User attitude, organizational learning and dynamic capability in government-to-business success
Author :
Kassim, E.S. ; Hussin, H.
Author_Institution :
Fac. of Office Manage. & Technol., Univ. Teknol. MARA, Puncak Alam, Malaysia
Abstract :
A large number of studies has been conducted in an attempt to evaluate the government-to-business (G2B) success and investigate the usage determinants. However, there seems to be lack of research that assess the success criteria and look into the usage factors of user attitude, organizational learning and dynamic capability. Therefore, using a survey, we attempt to investigate the matter. Findings of the study suggest user attitude, organizational learning and dynamic capability have significant relationships with G2B system usage, while the usage have positive impacts towards the G2B success measured as process efficiency, information quality and satisfaction.
Keywords :
commerce; government; information management; learning (artificial intelligence); organisational aspects; user interfaces; G2B system; dynamic capability; government-to-business success; information quality; information satisfaction; organizational learning; process efficiency; user attitude; Automation; Business; Communications technology; Electronic government; Financial management; Information technology; Internet; Position measurement; Technology management; US Government; Government-to-business; dynamic capability; organizational learning; system success; user attitude;
Conference_Titel :
Management of Innovation and Technology (ICMIT), 2010 IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4244-6565-1
Electronic_ISBN :
978-1-4244-6566-8
DOI :
10.1109/ICMIT.2010.5492885
