Designing and Developing a PDA Food Ordering System Using Interaction Design Approach: A Case Study

Author

Yong, Lim Tek ; Qi, Choong You ; Yee, Chai Soon ; Johnson, Alexander ; Hoong, Ng Kar

Author_Institution

Fac. of Inf. Technol., Multimedia Univ., Cyberjaya, Malaysia

Volume

1

fYear

2009

fDate

13-15 Nov. 2009

Firstpage

68

Lastpage

71

Abstract

Handheld technology had been used in fast food industry in order to improve their customer services. The usability of these handheld systems is important so that waiter can take customer order effectively, efficiently and satisfactorily. This paper describes how a group of undergraduate students took part in designing and developing a PDA food ordering system. All steps taken are documented in this paper. Finally, the advantages of interaction design approach in this case study are presented.

Keywords

customer services; food manufacturing; notebook computers; PDA food ordering system; customer order effectively; fast food industry; handheld technology; improve customer services; interaction design approach; Customer service; Food industry; Food technology; Handheld computers; Information technology; Multimedia systems; Personal digital assistants; Prototypes; Usability; User centered design; fast-food restaurant; handheld technology; interaction design; pda food ordering system; usability;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Technology and Development, 2009. ICCTD '09. International Conference on

Conference_Location

Kota Kinabalu

Print_ISBN

978-0-7695-3892-1

Type

conf

DOI

10.1109/ICCTD.2009.18

Filename

5359940