Title :
Designing and Developing a PDA Food Ordering System Using Interaction Design Approach: A Case Study
Author :
Yong, Lim Tek ; Qi, Choong You ; Yee, Chai Soon ; Johnson, Alexander ; Hoong, Ng Kar
Author_Institution :
Fac. of Inf. Technol., Multimedia Univ., Cyberjaya, Malaysia
Abstract :
Handheld technology had been used in fast food industry in order to improve their customer services. The usability of these handheld systems is important so that waiter can take customer order effectively, efficiently and satisfactorily. This paper describes how a group of undergraduate students took part in designing and developing a PDA food ordering system. All steps taken are documented in this paper. Finally, the advantages of interaction design approach in this case study are presented.
Keywords :
customer services; food manufacturing; notebook computers; PDA food ordering system; customer order effectively; fast food industry; handheld technology; improve customer services; interaction design approach; Customer service; Food industry; Food technology; Handheld computers; Information technology; Multimedia systems; Personal digital assistants; Prototypes; Usability; User centered design; fast-food restaurant; handheld technology; interaction design; pda food ordering system; usability;
Conference_Titel :
Computer Technology and Development, 2009. ICCTD '09. International Conference on
Conference_Location :
Kota Kinabalu
Print_ISBN :
978-0-7695-3892-1
DOI :
10.1109/ICCTD.2009.18
