Title :
The impact of relational embeddedness, knowledge sharing on service innovation performance
Author :
Jian Zhaoquan ; Wang Chen
Author_Institution :
Sch. of Bus. Adm., South China Univ. of Technol., Guangzhou, China
Abstract :
Integrating social network theory and knowledge sharing theory we developed and tested a conceptual model that links relational embeddedness configuration with service innovation performance by simultaneously testing the mediating effects of knowledge sharing. Using survey data from 292 firms and through SEM, we found that: (1) Relational embeddedness configuration has a positive impact on service innovation performance. (2) Relational embeddedness configuration has a positive impact on knowledge sharing. (3) Knowledge sharing has a positive impact on service innovation performance. (4) Knowledge sharing is the intermediate variable in the path of relational embeddedness configuration on service innovation performance.
Keywords :
innovation management; knowledge management; organisational aspects; statistical analysis; SEM; knowledge sharing; knowledge sharing theory; relational embeddedness configuration; service innovation performance; social network theory; Companies; Industries; Knowledge engineering; Technological innovation; Testing; knowledge sharing; relational embeddedness; service innovation performance; structural embeddedness;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2012 9th International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4577-2024-6
DOI :
10.1109/ICSSSM.2012.6252195
