Title :
A study on the service efficiency of Chinese electronic bank
Author_Institution :
Shaanxi Univ. of Sci. & Technol., Xi´an, China
Abstract :
Using the data of 2009-2010 from a Joint-stock Commercial Bank, this paper estimates the commercial bank electronic bank cost efficiency based on the stochastic frontier approach in the translog cost function. According to the empirical results of the study, we can see that the average value of service cost efficiency in commercial electronic bank is 0.735 and the standard deviation coefficient is 0.186. Cost efficiency is low and difference is bigger, which Indicates Chinese commercial electronic bank business development unbalance and prominent. The internal management and resource configuration still has bigger improvement.
Keywords :
banking; costing; electronic commerce; stochastic processes; Chinese commercial electronic bank business development; Chinese electronic bank; commercial bank electronic bank cost efficiency; internal management; joint-stock commercial bank; resource configuration; service cost efficiency; service efficiency; standard deviation coefficient; stochastic frontier approach; translog cost function; Banking; Business; Cost function; Indexes; Standards; Stochastic processes; Technological innovation; Electronic Bank; Service Efficiency; the stochastic frontier approach; translog cost function;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2012 9th International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4577-2024-6
DOI :
10.1109/ICSSSM.2012.6252262
