Service oriented organizational management system for an information systems business

The globalization of the information systems business has recently been expanding worldwide. Decision-making is one of the critical success factors in the information systems business. The effectiveness of decision-making is determined through the provision of suitable information to decision makers according to the changeable business environment or situation. In order to enhance the service quality of this business, we have examined adopting the “value-in-use” concept into a traditional organizational management system based on the goods dominant logic (GDL). We are currently facing improvement problems, which are defined as the transformation from a GDL oriented organizational management system into a service dominant logic oriented organizational management system. A system architecture that can provide information dependent on the decision makers´ requirements is a critical success factor for such outsourcing businesses. We describe in this paper how to transform from a GDL oriented system into an SDL oriented one by using the “value-in-use” concept, which is deeply related to service value creation. The importance of the service value creation approach has been demonstrated through examples.