Trend analysis of service management researches

This paper uses bibliometric methodology to survey the developing trends of service management research field from 1991 to 2011. We collected 1459 literatures from SSCI database with the title “service management”, analysed and classified those literatures by yearly distributions, Web of Science categories, document types, subject areas, languages, source titles and institutions. Moreover, we use bibliometric law to verify the reliability of the data collection in this paper. The analysis result facilitates service management research beginners a clear map to understand and choose proper starting point, also, provides service management researchers a convenient approach to choose relevant research categories/subject areas, core journals or popular institutes for advanced studies.