An Advanced Planning and Scheduling Platform for Service Enterprise

Author

Dome, R. ; Voudouris, Chris ; Owusu, Gilbert

Author_Institution

British Telecommun. (BT) PLC, London

fYear

2007

fDate

18-20 Nov. 2007

Firstpage

377

Lastpage

381

Abstract

In this paper, we focus on improving service operations by presenting BT´s Field Optimisation Suite (FOS). FOS is an integrated advanced planning and scheduling (APS) platform incorporating applications for forecasting demand, planning resources, scheduling work, reserving capacity and managing employee, customer, supplier links across a service chain. FOS is intended for field service operations with high volumes of low-to-medium complexity work as the name implies although several modules are suitable for office environments too.

Keywords

capacity planning (manufacturing); customer relationship management; demand forecasting; enterprise resource planning; human resource management; service industries; Field Optimisation Suite; demand forecasting; employee management; field service operations; integrated advanced planning and scheduling platform; resources planning; service chain; service enterprise; Business; Capacity planning; Costs; Demand forecasting; Enterprise resource planning; Job shop scheduling; Manufacturing; Materials requirements planning; Resource management; Supply chain management;

fLanguage

English

Publisher

ieee

Conference_Titel

Innovations in Information Technology, 2007. IIT '07. 4th International Conference on

Conference_Location

Dubai

Print_ISBN

978-1-4244-1840-4

Electronic_ISBN

978-1-4244-1841-1

Type

conf

DOI

10.1109/IIT.2007.4430392

Filename

4430392