DocumentCode
2774758
Title
Improving Customer Service, The Paperless Utility Advantage
Author
Hovland, Lance ; Bambenek, Mandy
fYear
2007
fDate
6-8 May 2007
Abstract
This paper describes how Wright-Hennepin Cooperative Electric Association (W-H) was able to extend their existing electronic staking (design) tool into a mobile work management system. The end result was to both improve customer service and manage more than double the workload without adding staff by increasing productivity through technology. To support moving to mobile work management, W-H´s IT (information technologies) group provided additional communication and hardware options by investing in wireless connectivity in their warehouse
Keywords
customer services; electricity supply industry; mobile radio; Wright-Hennepin Cooperative Electric Association; customer service; electronic staking tool; information technology; mobile work management system; paperless utility; wireless communication; Computational Intelligence Society; Customer service; Data engineering; Energy management; Engineering management; Hardware; Management training; Mobile communication; Personnel; Technology management;
fLanguage
English
Publisher
ieee
Conference_Titel
Rural Electric Power Conference, 2007 IEEE
Conference_Location
Rapid City, SD
Print_ISBN
1-4244-1002-9
Electronic_ISBN
1-4244-1003-7
Type
conf
DOI
10.1109/REPCON.2007.369545
Filename
4225375
Link To Document