• DocumentCode
    2779814
  • Title

    Design and Implementation of Service Commitment

  • Author

    Mingming, Wang ; Youbei, Huang

  • Author_Institution
    Sch. of Inf., Renmin Univ. of China, Beijing, China
  • fYear
    2010
  • fDate
    13-14 May 2010
  • Firstpage
    388
  • Lastpage
    391
  • Abstract
    Service commitment converts nonfigurative service concept to definite and measurable indicators. To design service commitment, it is required to choose commitment type and key service attributes, measure commitment costs and profits. To implement service commitment, it is necessary to choose explicit commitment or implicit commitment to recover service failure, avoid the abuse risk from consumers.
  • Keywords
    Communication standards; Concrete; Costs; Human factors; Performance gain; Process design; Production; Quality management; Uncertainty; design; implementation; service commitment;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Service Sciences (ICSS), 2010 International Conference on
  • Conference_Location
    Hangzhou, China
  • Print_ISBN
    978-0-7695-4017-7
  • Type

    conf

  • DOI
    10.1109/ICSS.2010.53
  • Filename
    5494352
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2779814