How Do Cloud Capabilities Impact Various Aspects of IT Effectiveness?

Adoption of cloud computing has reached an important inflection point that is impacting IT and business strategies and models throughout the industry. There is lack of empirical evidence how cloud adoption and certain capabilities of cloud in particular, impact individual aspects of IT effectiveness like IT quality of service, user satisfaction, and IT helpfulness to users. The intent of this research was to contribute to the body of knowledge that could be applied by researchers, businesses, and IT organizations alike to achieve optimal results by focusing on the most useful capabilities of cloud based services and solutions and elements within them. The study findings provided statistical evidence that certain elements within cloud compatibility have much stronger correlation with various aspects of IT effectiveness than the rest. The new knowledge gained would enhance the decision-making process for IT managers when considering the adoption of cloud technologies and its business models.