Extending an e-Government Service Measurement Framework to m-Governement Services

This paper provides a measurement framework for mobile government (m-government) services adapted from the electronic government (e-government) environment. The measurement framework comprises the identification/categorization of m-government services, the sophistication stages of a service and the indicators used to evaluate the progress of these services. Three distinct categories of m-government services are identified, allowing for public agencies to prioritize their m-government initiatives. A modification in the sophistication stages´ structure is also proposed, in order to achieve a more functional and flexible evaluation of m-government services. In addition, the appropriateness of selected indicators from the field of e-government is evaluated.