DocumentCode :
2788066
Title :
Mechanism of Logistics information in reverse tracking system under E-commerce
Author :
Yang, Yang ; Hao-yu, Wang
fYear :
2011
fDate :
10-12 July 2011
Firstpage :
177
Lastpage :
181
Abstract :
To create a professional e-commerce logistics business is gradually being attention by the e-commerce enterprises, an effective reverse logistics can not only reduce logistics costs, increase revenue, it is important to be able to achieve a better quality customer service. This paper focuses on e-commerce environment, from the characteristics of reverse logistics, e-commerce environment, described the reverse logistics process, and discusses the use of RFID technology to build reverse logistics system design.
Keywords :
customer satisfaction; customer services; electronic commerce; radiofrequency identification; reverse logistics; RFID technology; customer service; e-commerce enterprise; e-commerce environment; e-commerce logistics business; logistics information; reverse logistics; reverse tracking system; Humans; Modems; Radiofrequency identification; RFID technology; e-commerce logistics business; reverse logistics;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Service Operations, Logistics, and Informatics (SOLI), 2011 IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4577-0573-1
Type :
conf
DOI :
10.1109/SOLI.2011.5986551
Filename :
5986551
Link To Document :
بازگشت