Title :
Changing the image of expert systems from sensational to organizational tools
Author :
Sipior, Janice C. ; Volonino, Linda
Author_Institution :
Dept. of Manage., Villanova Univ., PA, USA
Abstract :
Expert systems (ES) are taking an influential place in corporate automation agendas. In several firms, ES have achieved respectability as value-added organizational tools by making significant bottom-line dents and productivity improvements. Growing numbers of managers are showing interest in ES, but are unsure of their viability or how to start using them since they are relatively unconventional systems in business domains. Those who have been involved in getting ES implemented provide valuable guidance to prospective developers. This paper presents the insights of ES developers and consultants on key issues influencing ES initiation and development. Key issues are categorized into cultural and political issues and development and maintenance issues. A case study of Burlington Industries describes their initial experiences with ES development
Keywords :
expert systems; office automation; politics; social aspects of automation; Burlington Industries; business domains; corporate automation agendas; cultural issues; expert systems; political issues; software maintenance; Automation; Chaos; Cultural differences; Environmental management; Expert systems; Humans; Instruments; Knowledge management; Productivity; Technology management;
Conference_Titel :
System Sciences, 1991. Proceedings of the Twenty-Fourth Annual Hawaii International Conference on
Conference_Location :
Kauai, HI
DOI :
10.1109/HICSS.1991.184148