Using a voice-synchronous GDSS in dispersed locations: a preliminary analysis of participant satisfaction

Preliminary results are given from a laboratory experiment that was performed to assess the effects of using a group decision support system (GDSS) on synchronous face-to-face versus synchronous dispersed location meetings. Subjects in dispersed locations were linked via voice and GDSS screen. Location and GDSS-use formed the basis for two 1×2 designs. Ninety-eight three or four person groups were placed in three treatments: dispersed location with GDSS support; dispersed location without GDSS support; and same location with GDSS support. All groups solved a preference allocation task and then reported their satisfaction with the meeting process and the meeting outcome. Whereas members of the dispersed location GDSS supported groups appreciated the concept of this environment, they did not appreciate its implementation. In a dispersed real-time meeting, subjects who were not supported by GDSS technology were more satisfied with both the process and the outcome of their meeting than subjects who were supported by GDSS technology. When GDSS support was available, subjects in same-location groups reported higher satisfaction with the meeting outcome than those subjects in remote locations