QoS issues in the Research and Academic Networks: The case of GRNET

This paper describes the design and the implementation of QoS services in a high speed backbone network as well as a management tool for the service. The services were designed taking advantage of features provided by the MPLS technology and also by using the DiffServ architecture. The supported QoS services include the IP Premium that tries to provide zero packet loss as well as minimum delay and jitter and the less than best effort service. In addition we implemented a management tool for the service. The scope of this tool is to allow the users to manage their QoS requests (make a new one, edit, delete or view a request). Also the tool performs admission control and produces the necessary configuration that must be applied on the network in order to implement every service´s request