Title :
Communication as product: online courseware
Author :
Rosenbaum, Stephanie
Author_Institution :
Tec-Ed Technical Communication & Graphics Services Inc., Ann Arbor, MI, USA
fDate :
30 Oct-1 Nov 1991
Abstract :
Discusses the design, development, and testing phases for creating online courseware that meets customer objectives and increases customer satisfaction. In addition to drawing parallels between creating the product and its courseware, the author emphasizes issues relating to online courseware (as contrasted to traditional paper-based or `stand-up´ training). Two case histories of online courseware illustrate the process
Keywords :
DP management; computer aided instruction; educational courses; software engineering; technical presentation; case histories; communication product; customer objectives; customer satisfaction; design phase; development phase; online courseware; testing phase; training; Collaborative work; Courseware; Customer satisfaction; Graphics; Job design; On the job training; Process design; Professional communication; Testing; Usability;
Conference_Titel :
Professional Communication Conference, 1991. IPCC '91. Proceedings. The Engineered Communication., International
Conference_Location :
Orlando, FL
Print_ISBN :
0-7803-0482-9
DOI :
10.1109/IPCC.1991.172734
