Title :
Cross references in step-by-step procedures: uses, usability problems, and possible solutions
Author :
Moore, Christopher J.
Author_Institution :
Battelle Human Affairs Res. Centers, Seattle, WA, USA
fDate :
30 Oct-1 Nov 1991
Abstract :
It is noted that the step-by-step format is geared towards the presentation of linear information, and the incorporation of nonlinear information, such as cross references, into this format can lead to substantial usability problems. However, the step-by-step format is also flexible and can be tailored to minimize these problems by (1) minimizing cross references, (2) formatting cross references effectively, and (3) incorporating place-keeping aids into manuals that contain cross references
Keywords :
technical presentation; user manuals; cross references; linear information; manuals; nonlinear information; place-keeping aids; step-by-step procedures; usability; Graphics; Humans; Logic; Usability;
Conference_Titel :
Professional Communication Conference, 1991. IPCC '91. Proceedings. The Engineered Communication., International
Conference_Location :
Orlando, FL
Print_ISBN :
0-7803-0482-9
DOI :
10.1109/IPCC.1991.172808
