Use of instant messaging and chat in applied settings

Context and/or environment plays a key role in determining the applicability of any technology. The goal of the panel is to assemble a diverse group of researchers and subject matter experts to discuss the use of chat/IM in dynamic, goal-driven settings. An important aspect is understanding the strengths and weaknesses of chat/IM, and using this understanding as a criterion when considering the implementation of chat/IM as a design solution. Just as important is the end-use environment, which may be a business setting, military environment, or as an emergency responder. This panel will focus on the myriad end-use environments in which IM/chat technology may be applied. Each panelist will give a short presentation or demonstration involving an IM/chat issue. Examples include a research project involving the interpretation of brevity during an IM/chat session, a demonstration of a graphical IM capability, and discussion of the use of IM/chat from a policymaking standpoint. Such topics will help provide material for open discussion during the latter half of the session. The overall goal of the session is to generate thought and discussion, from a system design, usability evaluation, and regulatory standpoint, regarding applications and requirements appropriate for the effective use of IM/chat technology across all potential end-use environments.