Title :
A customer-focused reliability approach
Author :
Den Ouden, Elke ; Lu, Yuan ; Ganesh, Nagappan ; Geudens, Wim
Author_Institution :
Philips Center for Ind. Technol., Eindhoven, Netherlands
Keywords :
consumer products; customer profiles; customer satisfaction; product development; reliability theory; consumer electronics product; customer satisfaction; innovation; product development strategy; product lifecycle; product performance; quantitative model; reliability-related customer profile; reliability-related customer use profile information; software reliability engineering; technical reliability; test coverage; Chromium; Consumer electronics; Costs; Customer profiles; Customer satisfaction; Electronics industry; Optical feedback; Reliability engineering; Software reliability; Technological innovation;
Conference_Titel :
Reliability and Maintainability Symposium, 2005. Proceedings. Annual
Print_ISBN :
0-7803-8824-0
DOI :
10.1109/RAMS.2005.1408363