Title :
Soft reliability, a new class of problems for innovative products: "how to approach them"
Author :
Geudens, Wim H J M ; Sonnemans, Peter J M ; Petkova, Valia T. ; Brombacher, Aarnout C.
Author_Institution :
Philips Centre for Ind. Support, Eindhoven, Netherlands
Keywords :
consumer electronics; customer services; innovation management; reliability; uncertain systems; field complaint data; innovation diffusion model; innovative consumer products; nontechnical field complaints; soft reliability; uncertainty; Best practices; Companies; Consumer electronics; Consumer products; Manufacturing industries; Personnel; Product development; Technological innovation; Testing; Uncertainty;
Conference_Titel :
Reliability and Maintainability Symposium, 2005. Proceedings. Annual
Print_ISBN :
0-7803-8824-0
DOI :
10.1109/RAMS.2005.1408391