Title :
A simulation and analysis of bank teller manning
Author :
Hammond, Donald ; Mahesh, Sathi
Author_Institution :
Dept. of Manage., New Orleans Univ., LA, USA
Abstract :
The paper presents an application study to find cost effective bank teller management policies for providing high quality service levels at reasonable costs in a modern banking system. Two models are developed. The first is a spreadsheet model to calculate desired teller manning levels from mathematical queuing models, and the second is a simulation model for testing new management policies. Manning heuristics are tested and found to provide the desired level of services
Keywords :
bank data processing; digital simulation; human resource management; personnel; queueing theory; simulation; spreadsheet programs; bank teller manning analysis; bank teller manning simulation; cost effective bank teller management policies; desired teller manning levels; high quality service levels; manning heuristics; mathematical queuing models; modern banking system; new management policy testing; simulation model; spreadsheet model; Analytical models; Banking; Corporate acquisitions; Costs; Customer service; Mathematical model; Productivity; Quality management; Queueing analysis; Testing;
Conference_Titel :
Simulation Conference Proceedings, 1995. Winter
Conference_Location :
Arlington, VA
Print_ISBN :
0-78033018-8
DOI :
10.1109/WSC.1995.478964
