On-Line and Real Time Logistics Management System for Enhancing Customer Services

This paper describes a real-time tracking system of online logistics [RTSOL] using an information technology [IT] as well as a supply chain and e-commerce. Currently, the Internet Service Provider [ISP] provides the clients with localization of items within station level information [node]. However, the customers do not only require localization of their items as accurate as possible, but also the status of their logistic items such as how long it takes a time to reach them irrespective of the node places. In this paper, we propose a real time tracking of the logistics using the novel three-tier architecture using information gathered from the Logistics activities and verify that the system performs their function such as an online status monitoring as well as a real-time localization of their items.