Expert System for Quality Cost Planning, Monitoring and Control

On the market, there are some commercial available software tools for quality cost management. However, these tools do not incorporate specialized agents for handling complex tasks related to the current needs in quality cost planning, like interpretation of the results over a horizon of time and automatic generation of reliable guidelines to prioritize resources in order to improve the quality of the business processes. This paper is going to introduce the results of some researches performed by the authors in designing and developing an expert system for comprehensive monitoring, controlling and planning of quality costs within business processes. Results are already successful implemented in a large enterprise from chemical industry