Title :
Electronic workflow for transaction-based work cells in a financial services firm
Author :
Ferrin, David M. ; Miller, Martin J. ; Giron, Gustavo
Author_Institution :
Andersen Consulting, Northbrook, IL, USA
Abstract :
In determining an electronic workflow system, a financial services firm utilized simulation to determine the necessary capital expenditure. Analysis included batching options, service level agreements and full time equivalent allocations and schedules. This information was then processed in transaction-based work cells which were redesigned using simulation. This paper discusses the approach, benefits and lessons learned while developing multiple simulation models for an electronic documentation system
Keywords :
digital simulation; document image processing; financial data processing; mailing systems; transaction processing; workflow management software; batching options; capital expenditure; electronic documentation system; electronic workflow system; financial services firm; full time equivalent allocations; full time equivalent schedules; service level agreements; simulation; simulation models; transaction-based work cells; Animation; Consumer electronics; Documentation; Financial management; Graphics; Indexing; Marketing management; Postal services; Process design; Sorting;
Conference_Titel :
Simulation Conference, 2000. Proceedings. Winter
Conference_Location :
Orlando, FL
Print_ISBN :
0-7803-6579-8
DOI :
10.1109/WSC.2000.899207
