Emotionally Intelligent Diagnostic Assessment for Personalised e-Training

Author

Khosla, R. ; Chu, M.-T. ; Yamada, K.G. ; Kuneida, K. ; Oga, S.

Author_Institution

Res. Centre for Comput., Commun. & Social Innovation, La Trobe Univ., Bundoora, VIC, Australia

fYear

2009

fDate

14-16 Dec. 2009

Firstpage

693

Lastpage

698

Abstract

Research in cognitive psychology and learning literature clearly suggests a link between emotions and constructive learning. In this paper the authors report on role of non-verbal emotional responses for designing e-training programs. It involves measuring arousal or lack of it as a means of pro-active diagnostic assessment of a sales management trainee and using the assessment to customize e-training course in inter-personal communication.

Keywords

cognition; computer based training; educational courses; psychology; sales management; cognitive psychology; constructive learning; e-training course; emotionally intelligent diagnostic assessment; interpersonal communication; nonverbal emotional responses; personalised e-training; proactive diagnostic assessment; sales management trainee; Autonomic nervous system; Context; Decision making; Electronic learning; Humans; Intelligent structures; Intelligent systems; Marketing and sales; Technological innovation; Testing; Cognitive and emotional responses; Diagnostic assessment; Emotion; e-Training;

fLanguage

English

Publisher

ieee

Conference_Titel

Multimedia, 2009. ISM '09. 11th IEEE International Symposium on

Conference_Location

San Diego, CA

Print_ISBN

978-1-4244-5231-6

Electronic_ISBN

978-0-7695-3890-7

Type

conf

DOI

10.1109/ISM.2009.76

Filename

5364145