DocumentCode
284043
Title
What the clients really think [quality control consultancy]
Author
Taylor, Andrew
Author_Institution
Queens Univ. of Belfast, UK
fYear
1993
fDate
34009
Firstpage
42430
Lastpage
42438
Abstract
This paper is based a regional study of quality practices in Northern Ireland, conducted between March and September 1992. The findings are based on responses from a representative sample of 2037 organisations in both the public and private sectors, employing 10 or more people. The overall objective of the survey was to establish the current levels of activity with respect to both ISO 9000 and total quality management in the province. It is in this context that part of the study examines the involvement of quality consultants
Keywords
consultancies; management; quality control; standards; ISO 9000; QC; TQM; UK; consultancies; quality control; standards; survey; total quality management;
fLanguage
English
Publisher
iet
Conference_Titel
Management Consultancy and ISO 9000, IEE Colloquium on
Conference_Location
London
Type
conf
Filename
217906
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