Title :
An information model for inter-organizational fault management
Author :
Marcu, Patricia ; Schaaf, Thomas
Author_Institution :
Munich Network Manage. Team, Garching, Germany
Abstract :
IT service providers outsourcing (parts of) their IT services often have to face the side-effect of losing control over service delivery and support, and thus over the service quality. To respond to this problem, guidance on delivering IT services in inter-organizational environments is needed. One of the most important disciplines in this context is fault management. This paper presents the fundamentals of an information model for inter-organizational fault management and shows how this information model is an important component of a comprehensive management architecture for inter-organizational fault management.
Keywords :
information technology; management information systems; organisational aspects; IT service providers; comprehensive management architecture; information model; interorganizational environments; interorganizational fault management; Correlation;
Conference_Titel :
Integrated Network Management (IM), 2011 IFIP/IEEE International Symposium on
Conference_Location :
Dublin
Print_ISBN :
978-1-4244-9219-0
Electronic_ISBN :
978-1-4244-9220-6
DOI :
10.1109/INM.2011.5990502
