Title :
GSQR: A generic service quality reporting protocol for terminals
Author :
Fallon, Liam ; Huang, Yangcheng
Author_Institution :
Network Manage. Lab., LM Ericsson, Athlone, Ireland
Abstract :
The most accurate way of evaluating the customer experience of a service is to monitor the service at the point where the service is delivered; that is at the terminal on which the service is running. There has been some research work and standardization efforts on QoS and QoE reporting on terminals and as yet no unified approach for terminal reporting has been described. This paper describes such a generic mechanism for ordering, collecting, and enhancing terminal reports.
Keywords :
IP networks; computer networks; customer services; protocols; quality of service; standardisation; GSQR; QoE; QoS; customer experience; generic service quality reporting protocol; standardization; terminal reports; Browsers; HDTV; Measurement; Monitoring; Multiaccess communication; Protocols;
Conference_Titel :
Integrated Network Management (IM), 2011 IFIP/IEEE International Symposium on
Conference_Location :
Dublin
Print_ISBN :
978-1-4244-9219-0
Electronic_ISBN :
978-1-4244-9220-6
DOI :
10.1109/INM.2011.5990523
